Your data and deletion

Last updated: 15 October 2026

You can ask us at any time to delete the personal data we hold about you, including your WhatsApp chat history with our booking assistant.

How to ask

1. Send "Delete my data" to our WhatsApp number +60 11-5110 2870, or email admin@hpwellness.center.
2. Include your full name and the phone number you registered or chatted with.
3. We may ask you to confirm who you are, so nobody else can delete your records.

What happens next

• We reply within 21 days and tell you when it is done.
• We delete your name, NRIC or passport number, phone numbers, email, address, occupation, health information, notes and WhatsApp chat history from our system, and cancel any upcoming bookings.
• For our accounts, we keep the dates of past sessions and the amounts and dates of payments for up to 7 years, as Malaysian tax law requires. These records no longer show your name or contact details.
• If you still have sessions left in a package, deleting your data ends the package. Please use or settle it first. A package you share with someone else stays with them.

Messages on WhatsApp itself

Copies of our chat on your own phone are kept by WhatsApp, not by us. You can delete the chat in the WhatsApp app. Meta handles data on its platform under the WhatsApp Privacy Policy.

See also our Privacy Policy.

Contact

• Healthy Paradise Sdn Bhd
• Address: D-17-G Jalan Multimedia 7/AJ, Citypark I-City, 40000 Shah Alam
• Phone / WhatsApp: +60 11-5110 2870
• Email: admin@hpwellness.center